Ordering

ORDERING AND PAYMENT

Orders can be placed either online via our secure online checkout facility or over the telephone. The following credit and debit cards are accepted:Visa Electron, Visa Delta, Solo, Maestro, Visa,  Mastercard and American Express. To place an order over the telephone, please call us on +44 (0)20 8251 9407 Monday to Friday between 9am-5pm GMT.

The billing address and phone number you provide must be corresponding to those registered on your card, otherwise your payment will be delayed.

CURRENCY CONVERSION

You are able to view the cost of products in GBP£, EUR€ and USD$ but please note that the prices in EUR€ and USD$ are only indicative and not binding. Your bank will charge your account the equivalent to the GBP£ amount of your order. The final price for overseas customers will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

VAT INFORMATION
Due to restrictions imposed by HM Revenue and Customs, mail order and internet sales are not eligible to be included in the Retail Export Scheme.   Being a mail order company Bourgeois Boheme does not have this facility; also, as we do offer credit facilities our customers need to be registered at an address in this country.  Although, you may be a customer with dual nationality, our policy remains.
Please see HMRC website:http://www.hmrc.gov.uk/vat/sectors/consumers/overseas-visitors.htm#1

Rest of the World and the Channel Islands 
Bourgeois Boheme operates a standard product pricing policy in the UK and for all countries it ships to, meaning that customers are charged the same prices irrespective of where they live.  Prices are the same across our site.  For the sake of fairness, we believe that price integrity within any currency zone is important.    We have determined that a standard pricing policy for the UK, rest of the world and the Channel Islands, avoids additional administrative costs and, overall, results in offering all our customers good value across our range.

 

ACCEPTANCE OF YOUR ORDER

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Bourgeois Boheme will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Bourgeois Boheme.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able to. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.